Privacy and Cookies

Privacy and cookie statement E.M.M. International B.V.

E.M.M. International B.V. processes your personal data in accordance with the requirements set out in the General Data Protection Regulation (GDPR) and other applicable data protection legislation.. This means we:

• clearly specify our purposes before we process personal data, by using this privacy statement;
• limit our collection of personal data to only the personal data needed for legitimate purposes;
• ask for explicit permission to process your personal data in cases where your permission is required;
• take appropriate security measures to protect your personal data and we demand the same from parties who process personal data on our behalf;
• respect your right to access, correct or delete your personal data held by us.

E.M.M. International B.V. is the data controller in accordance with the GDPR. In this privacy statement, we will explain what kind of personal data we collect and for which purposes within our websites https://www.emm.com/, https://www.hamach.com/ and https://www.colad.com/. We recommend that you read it carefully.

If you have any questions regarding the processing of personal data, you can find our contact details at the end of this privacy statement.

Handling your order and use of our services
We process your personal data to handle your order. When applicable, we may transfer your personal data to the shipping company in order to have your parcel delivered. We may also obtain payment information from your bank or credit card provider.

For this purpose, we may process your:

• name;
• phone number;
• (invoice) address;
• email address;
• payment details;

We are required to process this personal data in order to fulfil our agreement. We will store this personal data until the order is finalised. Certain types of personal data will be retained for a longer period of time, for example, to comply with fiscal retention obligations.

To use our services, you are required to create an account with E.M.M. To do so, we ask

you to provide personal information and to create a username and password for your account. For this purpose, we are required to additionally process the following personal data:

• username;
• password;

 We will store this personal data until you close your account. We will retain this data so that you do not have to re-enter it every time you visit our company, and in order to contact you with regards to the execution of the agreement, including invoicing and payment, and in order to provide an overview of the products and services you have purchased.

Providing to Third Parties
We collaborate with other organisations that may receive your personal data.

We will not share your personal data with parties that will provide personalised advertisements based on your preferences and behaviour.

In order to fulfil your orders, we share your information for parcel delivery purposes.

Sending newsletters
We have a newsletter to inform interested parties about news, tips and information regarding our products and services. Your e-mail address will be added to our list of subscribers solely with your consent.

For this purpose, we may process your:

• e-mail address;
• Company information
• Contact information
• We will store this data until you cancel your subscription.

You may cancel your subscription to our newsletter at any time. Every newsletter will include a link to unsubscribe from our newsletter.

Providing to Third Parties
We collaborate with other organisations that we may transfer your personal data to.

In order to provide you with the newsletter, we cooperate with:

• Spotler e-mail marketing, Zoetermeer, the Netherlands

Contact
You can contact us via our contact form or by telephone.

For this purpose, we may use your:

• name and address details;
• phone number;
• e-mail address;
• other personal information that you provide;
• We do this on the basis of your consent. We may store this information until we believe you are satisfied with our response.

Promotion
In addition to the content on our website, we may also inform you about new products or services through the following means:

• social media
• e-mail

You can object to such promotional communication at any time. On social media, you can unfollow or block us.

Location data
If needed, we will ask for your consent to collect your location data (GPS).

Location data and other data can also be stored and processed by the navigation/mapping software provider, including Google, but the data could also be used by, for example, Google or Apple itself. As we have no control over their actions, we recommend you read the privacy statement of the provider in question.

Providing data to third parties
With exception to the parties mentioned above, we will not provide your personal data to other companies or organisations, unless we are required to do so by law (for example, to adhere to a formal inquiry from the police concerning the suspicion of a criminal offence).

Cookies
We use cookies on our websites. Cookies are small files that we store on your computer to help us provide you with a better experience when using our websites. We use cookies so that you do not have to fill in information the next time you visit our website or want to order. We may also use cookies in order to monitor whether you are a returning visitor to our websites. We and third parties use cookies to:

• make sure you can use our website (technical and functional cookies);
• analyse your use of our website to make our website more user-friendly (analytical cookies);
• determine your location on IP base to offer correct recommended retail prices for your location.

These cookies collect the following information:

• IP-address;
• cookie-ID;
• website and click behaviour;
• referrer-URL.

The first time you visit our website, we will show a banner in which we will explain how our cookies work and where we will ask for your consent to use these cookies.

Below you will find a list of the cookies we use and their purpose:

We have agreements with the parties that place cookies through our website. Nevertheless, we are not in control of what they do with the cookies. Therefore, we recommend you read their privacy statements as well.

Enabling and disabling cookies
You can set your web browser to accept the storage of cookies solely with your consent. Please consult your browser manual for more information. Please note that many websites do not function optimally when cookies are disabled.

Deleting cookies
Most cookies have an expiration date. If an expiration date is set, the cookie is automatically deleted when the expiration date has passed. You can also choose to manually remove cookies before the expiration date. Please consult your browser manual to do so.

Google Analytics
We use Google Analytics to track visitors on our websites and to get reports about how visitors use the websites. We agreed to Google’s data processing agreement. We do not allow Google to use information obtained by Google Analytics for other Google services, and we anonymize your IP-addresses.

Social media buttons
Our website features social media buttons, which lead you to our account on social media platforms. Through these platforms, you can follow us and share our content. For more information on how social media platforms process your personal data, please consult the relevant privacy and cookie statements.

Security
We take security measures to reduce misuse of and unauthorized access to personal data. We take responsibility for the security of your personal data. We renew our security measures to ensure safe storage of personal data and keep track of what could go wrong.

Data protection officer
We have appointed a data protection officer. This person is responsible for privacy matters within our organisation. Our data protection officer is available through e-mail privacy@colad.com to handle all your questions and requests.

Changes to this privacy statement
We reserve the right to modify this statement. We recommend that you consult this statement on a regular basis, so that you can remain informed to any changes.

Inspection and modification of your data
You can always contact us if you have any questions regarding our privacy policy or wish to review, modify or delete your personal data.

You have the following rights:

• Right of access: you have the right to see what kind of personal data we processed about you;
• Right of rectification: you have the right to rectify any personal data we have processed about you, if this information is (partially) wrong;
• Right to complain: you have the right to file a complaint against the processing of your personal data by us, or against direct marketing;
• Right to be forgotten: you can file a request with us to remove any personal data we have processed of you;
• Right to data portability: if technically possible, you have the right to ask us to transfer your processed personal data to a third party;
• Right to restriction of processing: you can file a request with us to (temporarily) restrict the processing of your personal data.

When you exercise any of the rights mentioned above, we may ask you to identify yourself. We may therefore ask you to send an email to us using the email address you used when placing your order. In addition, we may ask you to provide us with the date on which your last order was placed. We will usually respond to your request within one month.

This period may be extended if it is considered that the request is too complex or linked to a specific legal obligation. You will be notified about a possible extension of this term.

Complaints
If you want to file a complaint about our use of personal data, please send an e-mail with the details of your complaint to privacy@colad.com. We will look into and respond to every complaint we may receive.

If you happen to be unsatisfied with our response, you have the right to file a complaint with the personal data authorities. In The Netherlands, this is the Autoriteit Persoonsgegevens. You can find the form to file your complaint here: https://autoriteitpersoonsgegevens.nl/nl/meldingsformulier-klachten.

Contact details
E.M.M. International B.V.
Bohemenstraat 19
8028 SB Zwolle
privacy@colad.com
+31 38 4676600

KVK: 05047024